21 Dog Years : Doing Time @ Amazon.com by Mike Daisey

wfzimmerman’s review: “Amusing account of life stuck in the customer service cube farm at Amazon.com. Not inspiring reading for Ann Arborites who are interested in working for Google AdWords. Customer service at any big company is something of a dungeon, the best option is to use your "customer-facing" cred and get ouf of the dungeon as fast as you can.”
Free Press (2002), Hardcover, 240 pages

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