booksurge

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Things I have not seen explained yet in the press, or would like to see someone ask Amazon:

  • What happened to Amazon’s selection promise — how can you be “world’s greatest bookstore” if you remove tens or hundreds of thousands of titles from your catalog at a stroke because they are supposedly “too hard” to acquire for your customers (via 24-hour POD ??)
  • How exactly Amazon proposes for Booksurge to handle the load of 400,000 or more new POD titles that took LSI 10? years to put in print. it is fair to say that booksurge does not have a reputation for operational excellence. not that they couldn’t fix that, but so far they have not said or done anything to indicate that they are serious about accommodating all the business they’re asking for.
  • Why won’t Amazon convert books from other POD formats into Booksurge’s — after all, Amazon is a technology company — let them do the work of reformatting tens of thousands of books — much more efficient to do it at the chokepoint programmatically than for thousands of publishers to do it individually. worst case is they have to buy a few extra printing machines and learn how to work ‘em. Not hard for a company with the resources of Amazon.
  • Why can’t Amazon just do a deal with LSI to put LSI printers in Amazon fulfillment centers?
  • Are your BookSurge reps ever going to be able to threaten anyone with Buy Button removal again, given that there will be an immediate viral response in the blogosphere if they do? given that the Buy Button threat is effectively inoperable — thanks to the power of the InterWeb — why don’t you just withdraw it?

It looks to me as if Angela Hoy is emerging as the heroine of this story. Apart from having the courage to speak out in the first place, which was huge, she is doing the best job of covering all the developments on a rolling basis.

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Amazon Explains POD Move; Ingram Raises Questions - 3/31/2008 1:56:00 PM - Publishers Weekly

In his statement, John Ingram said that while “the questions that are being raised about Amazon.com and its Booksurge division don’t directly relate to Ingram - either Lightning Source Inc. or Ingram Book Group - it clearly is alarming many of our publisher partners.” According to John Ingram, “publishers are telling us they feel Amazon.com’s actions are not appropriate.” John Ingram’s statement adds that the company has been unable to get a direct response from Amazon about its pod shift.

“We all live in a world where decisions are made about insourcing and outsourcing, and free choice is important,” the statement continues. “At Ingram Book and Lightning Source, we are going to work really hard to continue to be the compelling choice as publishers make their outsourcing decisions. Our breadth of distribution channels including the online retailers remains the same, and Ingram still provides one day turnaround in the fulfillment of orders for books including print on demand titles.”

Good for PW, getting Ingram to weigh in.  LSI can still deliver every one of its 400,000 titles to Amazon in 24 hours.

The news story is really:

Amazon to readers: we’re removing a huge chunk of our catalog.

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Amazon.com–Print on Demand

Open letter to interested parties:

We wanted to make sure those who are interested have an opportunity to understand what we’re changing with print on demand and why we’re doing so.

One question that we’ve seen is a simple one. Is Amazon requiring that print-on-demand books be printed inside Amazon’s own fulfillment centers, and if so why?

Yes.

Full bumpf available here

Amazon: you are a technology company. Do not make publishers reformat their entire backlist to conform to Booksurge specs. It is patently unreasonable to ask publishers to reformat thousands of books into Booksurge’s proprietary spec format. If you want to “own” POD, then man up and do the work. Or better yet, do a deal with LSI to put LSI machines in your fulfillment centers.

Amazon: what happened to your promise of  being “the world’s greatest bookstore?”. Are you seriously telling your own customers that if a POD book takes 24 hours to ship to you, it is too hard for you to acquire it for your customers?

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